We're Listening: How Your Feedback Shapes Our Future

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At Instructure, we believe the best way to improve is by listening to the people who use our tools every day—you.

That’s why on June 21st US customers will begin seeing a quick question pop up while using Canvas or Mastery asking for your feedback. It’s part of something called the Product Net Promoter Score (NPS)—a simple, powerful way for us to hear your feedback and act on it.

What is NPS?

NPS asks how likely you are to recommend Instructure Products to a colleague or friend. It might seem simple, but it tells us a lot. Your response—and the reasons behind it—helps us understand what’s working well, where we can do better, and how we can better support your goals.

Why Do We Ask?

Because your voice matters. We want to do more than just provide software—we want to be your partner in creating amazing learning experiences. NPS gives us a window into how you’re feeling, what you value most, and how we can evolve to better meet your needs.

Where Will You See It?

We we start deploying NPS surveys in a few ways:

• Where:
  • Canvas NPS surveys will be located in the Canvas Dashboard 
  • Mastery NPS surveys will be located in the homepage, admin analytics page and tracker page. 

• Who: 
  • All users EXCEPT for students. If a user is a student in ANY context within the app they are being surveyed in, they will NOT get a in-app NPS survey
  • All US Customers only, (International customers will begin seeing NPS at a later date when the survey is compliant with international standards)

We promise the survey will be concise, respectful of your time, and—most importantly—meaningful.

What Happens Next?

Every response you share is reviewed and considered by our teams. It helps shape our roadmap, improve our services, better your customer experience, and ensure we’re aligned with what matters most to you and how we can best support your needs. Your insights don’t just sit in a spreadsheet—they help us make real changes. 

I hope you take the time to share your feedback with us. Thank you for your partnership.

For more questions, see our Canvas FAQ and Mastery Connect FAQ